The good: Staff were friendly, the bed was comfortable and my room was reasonably well lit. All the usual refreshments were in the room, too.
The not-so-good; The floors throughout were wonky and creaky, coupled with a low ceiling made it feel a bit like a fairground crazy house. There is no lift, and access to the top (and my room) was via a long spiral staircase – not good when you have a big suitcase, and no assistance was offered. I could hear my neighbours pretty well from across the (slender) hallway. Better sound proofing wouldn’t go amiss.
Improvement needed: There needs to be more attention to detail in the rooms. By way of an example, on my room the TV didn’t work, the bathroom mirror light didn’t work, the bathroom extractor fan was noisy and blocked a lot light from the main bathroom light, and there was a mess of cables around the table for the kettle, hair dryer and so on.