Twitter went a bit potty today over a change made to the services settings.
Yesterday, Biz Stone, co-founder of Twitter, blogged the change saying,
“Based on usage patterns and feedback, we’ve learned most people want to see when someone they follow replies to another person they follow… however, receiving one-sided fragments via replies sent to folks you don’t follow… is undesirable.”
See it yet? He said most people. That means a majority. It means that some aren’t like that. That means changing it will be bad for that minority.
Consider this change from Twitter to be entered into the 101 of how to piss off your users.
It’s all about choice. Give people choice and they will reward you with their loyalty, respect and recommendations.
Take features away or make life harder and they will scream, shout, complain and generally bang your door down.